The new "My Sol-Ark" App and Migration to AWS is happening very soon.

Yes which is kind of confusing since Sol-Ark told me last week that the migration would happen in phases. I don't see how they migrate over all the users in one day!
They first have to update the Firmware in your dongle so it points to the New IP and then you have to make an account and then they then transfer your data.

BTW I am not getting that message so possibly they are doing it in batches.

robby said:

Yes which is kind of confusing since Sol-Ark told me last week that the migration would happen in phases. I don't see how they migrate over all the users in one day!
They first have to update the Firmware in your dongle so it points to the New IP, you then you have to make an account and then they transfer your data.

Click to expand...

Don't get having to make a new account, the notice says that the credentials from your old account will be used for the new one.

Tulex said:

Don't get having to make a new account, the notice says that the credentials from your old account will be used for the new one.

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Possibly true. The story keeps evolving, I guess the plans changed.

The website has mysolark 2.0, you click on it, it asks for a password. Maybe that's been there a while, I haven't been to their site in a long time.

Okay so I talked to my friend at Sol-Ark. Keep in mind he is a hardware engineer and has nothing to do with the Web software or the App.
Thankfully he took his time to go over to some of the Coworkers that knew what was happening and he relayed to me in real time what they knew.

1) Everyone is going to be Migrated on May 13th even if you did not get a notification. This is the plan as it stands.
2) Your Credentials from Powerview will be migrated over, so you only need to go to the website or App and put them in.
3) Your Archived Data will not show up right away. It will take anywhere from 1-60 days for it to show up. Yes it could be 60 Days!
4) If your Dongle is not plugged in on the 13th you will not be Migrated. They will look at this as an Opt Out decision by you.
5) If you do not normally have your dongle plugged in or you Opt out you can still get on MySolArk by calling support and they will transfer you.

6) If you are not on MySolArk but still on Powerview they will still be able to do customer support but their will come a point when they will not be able to do it simply because PowerView may not let them see your data to support you anymore. Also they will eventually phase out having CS use two platforms for support.

7) I asked what happens with PowerView since they will no longer be paid for hosting customers data. The answer was that he did not know.
They may just keep on having Sol-Ark customers on the platform for free or they may start charging or they may just dump the account.
He said he has not been informed as to what the long term agreement is with Linter.

8) What happens if several months from now you plug in your Dongle because you have a system problem? The answer is you may be SOL in getting fast service if Powerview is not available. They will have to set it up like your a new customer. There will be no Plant Commissioning info. They will have zero historical data to work with and analyze to see what happened. I also personally wonder if the dongle will work or will it flip out because it cannot access Powerview. It would still have the IP for them to change the system setting but it may get stuck in a error message loop trying to contact Powerview. Most likely they will be able to push a Dongle update without a problem. I forgot to ask about this.

My personal thought is what could go wrong with a big move like this done on May 13th at 13:13z
Joking aside, I am glad they are just getting this done but I am perplexed about why they are doing it all in one big move instead of a few thousand customers at a time.

robby said:

Okay so I talked to my friend at Sol-Ark. Keep in mind he is a hardware engineer and has nothing to do with the Web software or the App.
Thankfully he took his time to go over to some of the Coworkers that knew what was happening and he relayed to me in real time what they knew.

1) Everyone is going to be Migrated on May 13th even if you did not get a notification. This is the plan as it stands.
2) Your Credentials from Powerview will be migrated over, so you only need to go to the website or App and put them in.
3) Your Archived Data will not show up right away. It will take anywhere from 1-60 days for it to show up. Yes it could be 60 Days!
4) If your Dongle is not plugged in on the 13th you will not be Migrated. They will look at this as an Opt Out decision by you.
5) If you do not normally have your dongle plugged in or you Opt out you can still get on MySolArk by calling support and they will transfer you.

6) If you are not on MySolArk but still on Powerview they will still be able to do customer support but their will come a point when they will not be able to do it simply because PowerView may not let them see your data to support you anymore. Also they will eventually phase out having CS use two platforms for support.

7) I asked what happens with PowerView since they will no longer be paid for hosting customers data. The answer was that he did not know.
They may just keep on having Sol-Ark customers on the platform for free or they may start charging or they may just dump the support.
He said he has not been informed as to what the long term agreement is.

8) What happens if several months from now you plug in your Dongle because you have a system problem? The answer is you may be SOL in getting fast service if Powerview is not available. They will have to migrate you over and there will be no Plant Commissioning info. They will have zero historical data to work with and analyze to see what happened. I also personally wonder if the dongle will work or will it flip out because it cannot access Powerview. It would still have the IP for them to change the system setting but it may get stuck in a error message loop trying to contact Powerview. They may be able to push a Dongle update without a problem. I forgot to ask about this.

My personal thought is what could go wrong with a big move like this done on May 13th at 13:13z
Joking aside, I am glad they are just getting this done but I am perplexed about why they are doing it all in one big move instead of a few thousand customers at a time.

Click to expand...

Thanks @robby

I don't understand why they're making such a huge deal of it, freeze the old system, migrate the data into the new system whilst it is temporarily hidden from public Access and then fire her up. Any IT person that knows basic hosting will know you do it via names and DNS and not IP addresses.

Quattrohead said:

I don't understand why they're making such a huge deal of it, freeze the old system,

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The Old system does not belong to them so they cannot freeze it and they don't have control over how much bandwidth eLinter will allocate for this.

Quattrohead said:

migrate the data into the new system whilst it is temporarily hidden from public Access and then fire her up.

Click to expand...

See answer #1
It's already fired up. All new customers have been using the new server for a month or more.

Quattrohead said:

Any IT person that knows basic hosting will know you do it via names and DNS and not IP addresses.

Click to expand...

Sol-Ark customers are not use to having problems or disruption in service. 95% are not tech savvy or have a clue about how the system works, they just know that it works.
MySolArk has been in Beta for almost a year, so I suspect they know what hurdles they are going to face and are doing it in a way that will be as pain free as possible for the customers.

Guys I just did a test and I can log into the mysolark web site with my Powerview account info.
Of course there is no Inverter data on the page, but it seems the Login info has already been migrated.

It's called a snapshot and any proficient IT person should know exactly what they're doing, admittedly it is way above my head and probably yours.
I was working at a decent-sized bank for a Y2K and we converted all of our computers and software to be capable in less than a year, their poxy little database should be a piece of cake.

Quattrohead said:

It's called a snapshot and any proficient IT person should know exactly what they're doing, admittedly it is way above my head and probably yours.
I was working at a decent-sized bank for a Y2K and we converted all of our computers and software to be capable in less than a year, their poxy little database should be a piece of cake.

Click to expand...

Had to convert a city from Novell 3.11 and Novell SNA gateway over in 1 day for Y2K.
Couldn’t alter the client side either.

Had a few months to prepare but once conversion day hit all problems had to be fixed.
No going back.

We used a service than ran on NT server that emulated Novell. Everything had to be copied over from the bindery.
Print queues, drive mappings, etc
Used Microsoft gateway for the mainframe clients.

Talk about preparation and pucker factor.

robby said:

Guys I just did a test and I can log into the mysolark web site with my Powerview account info.
Of course there is no Inverter data on the page, but it seems the Login info has already been migrated.

Click to expand...

Same here..

I couldn't sign in.

Oldphile said:

I couldn't sign in.

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I assume you have an active Powerview account. Maybe they have not done all the account credential Migrations yet.

So I can log in, but no plant. But I'm pretty sure I could log in a year ago. Could just never get it to read the dongle.

robby said:

4) If your Dongle is not plugged in on the 13th you will not be Migrated.

Click to expand...

Well *$(^#.
I guess I need to swap from SA on RS232 to RS485 for a while just in case I ever want to use Sol-Ark's web portal.

Mr.Hyde said:

Well *$(^#.
I guess I need to swap from SA on RS232 to RS485 for a while just in case I ever want to use Sol-Ark's web portal.

Click to expand...

What’s the advantage of SA on RS232? Seems like we could access and modify all settings through RS485 now.

a619 said:

What’s the advantage of SA on RS232? Seems like we could access and modify all settings through RS485 now.

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Oh, I thought only RS232 allowed write access.
In that case, its just slightly more complicated from a wiring standpoint since I need to break out the CAN connection.

I guess the only other thing I liked about the RS232 was that so long as SA worked, I didn't have to worry about big brother updating firmware or otherwise breaking a working set up.

Mr.Hyde said:

I guess the only other thing I liked about the RS232 was that so long as SA worked, I didn't have to worry about big brother updating firmware or otherwise breaking a working set up.

Click to expand...

They never update the inverter unless you request it and if you don't like the update they will roll it back to the version you had before.

robby said:

They never update the inverter unless you request it and if you don't like the update they will roll it back to the version you had before.

Click to expand...

You ARE a trusting sole Since access is unencrypted and wide open I am not so sure that is safe. Does not have to be Sol-Ark messing with your inverter anyone with a list of the IP's could do damage. But hey it would be great if they updated both the IP's ( or use a name service ) and added some basic https/ssl encryption for the access to the thing powering my home .... as part of the new gateway firmware

Last fall ( I started my 15K in june ) I set it to static and turned on packet capture at my gateway/router to/from the dongle to see the 1980's security in action.... My plan was to update my routers iptable to redirect the china server IP to one of my own on an inhouse server. Someone else had done this and had a nice breakdown of the packet data format. Got sidtracked on higher priorities ...

From my notes ( ...0.129 is my dongle ) and 47.244.29.210 are the linter china IP's ( I assume) I spanned the traffic to my linux server at 0.101 and captured it all to debug it.
From <https://freelinuxtutorials.com/copy-send-tee-packets-mirrored-interface-using-iptables-ebtables/>

iptables -t mangle -A PREROUTING -i vlan1 -p tcp -s 192.168.0.129 --dport 51100 -d 47.244.29.210 -j TEE --gateway 192.168.0.101



I left off with some nice folks who had already done most of the work : https://github.com/bmerry/sunsniff To sit between the dongle and the server and self log it all ... Next step would be to impersonate the remote server and block it ...