Usually if a BMS disconnects, the issue it is due to cell voltage too high or too low. Otherwise there might be a fuse inside your battery that blew. Perhaps your BMS sensed low cell voltage during the event and disconnected. This article discusses how to bring a battery out of low voltage cut-off. Not sure how applicable this is to your situation.
Learn what you can do to prevent a Li-ion battery to fall asleep
batteryuniversity.com
Looks like your options are:
- Return it.
- Contact the manufacturer and ask for help. If you admit what happened they will probably tell you too bad, sealed unit, buy another one.
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- Open it up and look inside.
If you bought it from Amazon they are very good about returning "defective" goods. All you have to do is ignore your conscience.
If it had been me that damaged the battery, I would open it up and see what I could find. Odds are the cells are fine, it is possible the BMS died, but it is a more likely that there is an internal fuse that has blown.