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    JK BMS battery percentage

    I had the same issue. I just set the correct battery capacity and saved it...then rebooted the BMS. It then came back with the correct state of charge.
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    Viewing Sol-Ark 15k IP address

    Open up solar assistant in a browser and enter the internal IP address of the Solark. You'll need either your Solar Assistant account info for external access to the raspberry Pi or you can enter the IP address of the Pi to get to solar assistant internally.
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    Solark 12k Wifi port died

    Good news is they are shipping out a replacement wifi board. So at least this IS covered under the warranty.
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    Solark 12k Wifi port died

    Noticed over the holidays that one of our slave units stopped reporting. It still works but there is no power to the wifi dongle. I have submitted a support ticket and fingers crossed this is covered under warranty. Last request I put in for a different unit for a different issue was not covered...
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    Sol-Ark Not covering RS485 communication port under warranty

    I should have been clearer. The RJ45 port I am referring to is the one labeled Battery/Canbus. This is the one Solar Assistant uses when communicating with the RS485 protocol. The benefit being that the serial port is then freed up for the wifi dongle. They are all the same vintage. In fact a...
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    Sol-Ark Not covering RS485 communication port under warranty

    Yes...I am using the combined Can/485 port on the right hand side of the circuit board. The other 3 inverters are working with no issues.
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    Sol-Ark Not covering RS485 communication port under warranty

    We had a reasonably long conversation and he went away to check once I explained what I was trying to do with Solar Assistant (which he had never heard of). I was also explained that I was planning to move from open loop to closed loop with some new batteries. He came back with as the problem...
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    Sol-Ark Not covering RS485 communication port under warranty

    I have been setting up Solar Assistant to 4 SolArk 12k's. Worked great with the RS232 ports...but wanted to keep the WiFi dongles and use the RS485 ports. Unfortunately, one was proven to be not communicating. Contacted Sol-Ark support and I got the reply below. I asked for confirmation in...
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