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It's been 3 weeks since tech support last responded to my issue. Correspondence has been email. Will I get a better response if I phone? Can I ask for my case to be escalated. My installer has also contacted tech support. I feel they are giving simple suggestions because they have no answer. In...

Edit: As pointed out by 2TrevorJ, do not make changes to grid settings in PowerView. HF1 and LF1 should be 299S and PowerView doesn't allow anything greater than 60S. I looked at mine tonight. One system does not have batteries. In PowerView the time settings were outside of the allowed range...

I haven't had any new data since April 10 (4 days ago). During the day the TIGO server is nonresponsive. Anyone else experiencing this?

I had four Pytes V5 batteries installed in the V-Box-OC in my garage. :)

I've been trying to resolve this since the system was installed 5 months ago. PV production goes to zero for approximately 5 minutes multiple times a day. Initially I thought it was an arc fault problem until I turned off arc fault and the problem continued. I submitted a support ticket to TIGO...

I wish more people would include their state or country in their profile. When posting about solar production, it tells us little if we don't know where you are geographically.

I need to remote monitor DC voltage with data logging. Does the Shelly Uni do this? TIGO is stating that optimizers are going off line due to my RSD setup.

I'm updating my interconnect agreement to add batteries to my Sol-Ark 15k. The form asks for maximum ramp rate in KW/s for battery charge and discharge. I have no idea what that would be. It's not in the Sol-Ark spec sheet. I've sent an enquiry to Sol-Ark. Has anyone come across this? If you are...

The installer is here now and planning to connect the external PV disconnect switch directly to the TIGO CCA aux terminals without any connection to the Sol-Ark. The external PV disconnect will perform RSD, but the Sol-Ark switch won't. What if anything will the PV disconnect switch on the side...

This will be interesting. The electrician has only installed 3 phase Sol-Ark. Stay tuned, install happens Thursday.. I already had to set the electrician straight. Not his fault, but install company only planned to grid tie my 15K. F no, I want to add batteries.

Anybody try this battery? $1881 is USD.

I read today that ground neutral bond should be at the first point of disconnect. Is this true? I had a Sol-Ark 15K installed with an external AC disconnect. I doubt my installer moved the ground neutral bond from my main service panel to the disconnect. Why would this be important?