theoriginalgiga
New Member
Correct, the port itself is generating 60v between 2 leads, 30v on a couple other legs.
Signature Solar refuses to honor a warranty for a defective product! (And Solar Assistant Discussion)
- Thread starter theoriginalgiga
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Nobodybusiness
Solar Sponge.
Ouch.
I guess they don’t have friends at the BBB like another vendor who came on here a while back.
Quattrohead
Solar Wizard
Non isolated power supplies are the problem here, not solar assistant or Pi's or bad customers. But finding random stray voltages around the inverter or associated parts could be bad installation.
Solar Guppy
Red Cobra Guppy
With these type of non-isolated PV / Inverter designs, all user ports should be opto-isolated, which it seems the USB port was over looked?
Zwy
Emperor Of Solar
I can be a pest but I have plenty of things to do in a day.
One has to think of those people out there that aren't part of this forum and SS just ghosts them. The only reason the OP received the RMA was to shame SS on this forum.
dmkjr
Solar Enthusiast
While I received some bad information from Signature Solar, I have not had the same experience as everyone else. I hope they can improve, but I'm not thinking they are going to when I see the posts from over the past few years on this forum. It's disappointing since that is one location we all go to get our gear. I like EG4 products, but other than Victron, I've never used anything else.
I had the same expectations, and unfortunately the same experience, they also offered me the first strike policy on 1 of 3 of my 6500ex inverters, the other two on my dime. Also ordered and paid for a special comunication cable gor my batteries, they sent the same cable 4x times, a 9 pin once, but not the cable they had listed, and refused to send correct one. I also had a display on my #2 Ex-6500 that had a bad micro usb port, reported with in 30 days of receiving, sent pic if M# S# of box, and display, they needed pic from unit side, had duct in way impossible to get pic, no replacement, rj45 worked so that's what was talking to the Solar assistant.
I DO NOT WISH TO GIVE SIGNATURE SOLAR ONE PENNEY OF MY MONEY. So I purchased a Sol-Ark 15k, been less than 2 months 2.6MW generated, whole house running on solar and battery, with grid back up, (wife /daughter want to run elecric drier @20:00) no problem unit pulls a little from the grid, garage does not sound like a airport mid day.
PLEASE FOR THE LOVE OF SOLAR, DONT PURCHASE FROM SIGNATURE SOLAR, as a Newby I was also very interested in an American based supplier, but it's mostly made in China, so find a good company to deal with!
I DO NOT WISH TO GIVE SIGNATURE SOLAR ONE PENNEY OF MY MONEY. So I purchased a Sol-Ark 15k, been less than 2 months 2.6MW generated, whole house running on solar and battery, with grid back up, (wife /daughter want to run elecric drier @20:00) no problem unit pulls a little from the grid, garage does not sound like a airport mid day.
PLEASE FOR THE LOVE OF SOLAR, DONT PURCHASE FROM SIGNATURE SOLAR, as a Newby I was also very interested in an American based supplier, but it's mostly made in China, so find a good company to deal with!
No they zap me sometimes ? and yes, that's why I created this forum. The 3kW unit has the least amount of issues around versus other aio, and is made by a completely different company than their other products. But thanks to this forum, I can hear everyone's experience.Will's enthusiasm for products is contagious. It's hard for him to really determine the quality of after sales support for the products though. It's not like it comes out and physically zaps him, or shoots out smoke, like some of the cruddy products he might get to review.
cs1234
Solar Wizard
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I guess the reviews don't weigh heavily on the grade. They are an A+.
No, I don't call customer support. They are useless to me. I am a diy type person and figure things out on my own. If it doesn't work for me, I make a video crying about it.Wasn't targeting him at all. I realize he reviews a lot of products and seems to have much better support from the vendors than you or I might expect. Wonder why that might be?
When I get a defective product, I blast YouTube with my problems. Gets more views.
cs1234
Solar Wizard
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Am I the only one that finds the name of the policy insulting? I understand the logic, three strikes seems "reasonable".. but just something about it rubs me the wrong way.
Actually I've run multiple polls and people like signature solar more than sol ark and many other distributors of these Chinese solar products. SS does more volume than the others though, and they come to the forum. So I'm expecting around 10X complaints than the others.I didn't get the impression that you were.
Yeah, it's a real puzzle, that one, why he might see their happier side when he deals with them.
We do hear from happy SignatureSolar customers sometimes. It's not as though they don't do nice things on occasion. It's just their reactions on here to product questions and concerns are often confrontational, which doesn't make for a good impression.
Many of the other distributors don't sell enough to even see the defective cases. Or they may have one every few months. Depends on distributor of course, but signature solar makes most of their customers happy. Not the defective unit ones. Like my megarevo units that had multiple issues.
You are rubbed in the correct manor.
Yeah it's a straight up defective unit. End of story. They need to refund you or send out a new one in less than a day. In my opinion
I think what every complaint has in common is that the customer support does not realize that the unit is actually defective and requires RMA. They need training to understand when the customer needs support or to return the product ASAP and send out a new one. Especially with products coming from China.
cs1234
Solar Wizard
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It would be nice if the other vendors came to the forum more often, it's getting tiring to just attack SignatureSolar all the time. I need fresh meat.
Will, this may be the case, volume wise, service wise I can only speak for myself and the times I have needed support/warranty.
What I expected as a minimum in customer support/service was not meet!
I have had no problems in dealing with Sol-Ark, I have had an answer to all question asked with in 0.5 Hours to 24.
I have asked signature solar about various things, inverter and battery, just to get vague answers.
(Why are my SOH/Charge amps different on my EG4 lifepower batteries) with less than 100 cycles they were at 97.3, 97.5, 98.4 SOH, 54.5v all say 100Ah.
S.S ANSWER TO THIS WAS TO LET THEM DISCHARGE TO 20%. This did not reset anything. I set inverter to charge to 57.2V (2x jackipers/2 x trophy/and 1x overkill solar with same batteries in eg4s all @100 SOH.
What I expected as a minimum in customer support/service was not meet!
I have had no problems in dealing with Sol-Ark, I have had an answer to all question asked with in 0.5 Hours to 24.
I have asked signature solar about various things, inverter and battery, just to get vague answers.
(Why are my SOH/Charge amps different on my EG4 lifepower batteries) with less than 100 cycles they were at 97.3, 97.5, 98.4 SOH, 54.5v all say 100Ah.
S.S ANSWER TO THIS WAS TO LET THEM DISCHARGE TO 20%. This did not reset anything. I set inverter to charge to 57.2V (2x jackipers/2 x trophy/and 1x overkill solar with same batteries in eg4s all @100 SOH.
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