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Here's the way it should work. If the unit is defective on arrival. They should be shipping back to them. And they just send you a different unit different new unit the next day. Then they can fix that unit at their leisure. And resell it in the garage sale section that they have. When you buy...

I had to go to my local Library and use there Wifi to get it register it and down load the newest file. Could not go to any places like McDonalds or Wendy's....ect. because there is a link to a user agreement. It is working now. It is talking to my Growatt and Victron shunt just fine...

Here's kind of what I expect. A shipping label email to me with RA number. I take it to shipping place. Have it sent out. About a week later. A product with the specifications that I bought comes in the mail. Not my fault that it's the wrong product and don't live up to the expectations of the...

I have the Solar assistant working today. PV Keeper is out.

some things do not work right without Wifi. Totals don't work, Time does not work(this totally f's the charts up). These two things are suppose to be corrected next update. So Pierr says.

Why is it that I can call or email SS for tech support and NEVER get someone to answer the phone, return a call or return a email. But if I call and press the # for sales there is always someone That's not just SS. Every were does that stuff. You probably know more that half the people...

The picture of my solar assistant cart. This is of my victron 712 battery monitor viewed on solar assistant. This is with my EG for battery charger plugged in to my lead acid battery Bank. There's no other input and about 17 watts draw. Charges at 250 Watts for a while and then jumps up to 900...

Totally agree

Will Sol-ark work with solar assistant? Will the Sol-ark start my 3/4 well pump wile having 5000 to 6000 watts of load all ready on the inverter like my 12k Growatt Does? (Off Grid Mode) Message James at Signature Solar about my eg4 battery communication. He Said there working on it and...

Have you got any compensation for you troubles???? Don't these company's give a crap. They just lost my sale after reading this.

I watched multiple videos of people having these on YouTube. They showed the graphing function under phone app. I didn't realize every time the screen goes dark or gets disconnected and the graph is now gone. It would be nice to see this history for the day when I get home from work

That's what it looks like to me.

Solar assistant is great

How long is it taking to receive these battery's? Little concerned about forking 6k and never receiving them.

Firmware update fixed it. Operating now for 4 months no hiccups.

I have yet to see how this new firmware lets me see how much energy was put in or taken out of my battery throughout the day. When I hook up the unit to my phone Bluetooth it will only start to graph at that particular point and that if you do anything with the screen at all it shuts off and...

I did not realize that the eg4s and eg4 lls were different in so many ways. If I did, this my have changed what I purchase. I thought it was just the screen and warrantee were the differences. I did testing today on my five new batteries and they don't charge and drain at the same rates...

I have not bought any thing yet. I think I'm going towards the EG4 like I already have.

When something is DOA, Should be replaced with out any bull shit to go through. I'm still pissed off on the way they handled my battery charger, I was probably the first to complain. Also with my 12k Growatt shutting down for no reason. Needed a firmware update for the fan lock shutting...

You have to go on Solar Assistants web site and sign up for the Beta program. Under your Site and Edit

I don not have Wifi. What are you suppose to do?

Were does the Solar Assistant app come from, The PI itself? I do not have the internet out were my system is at,

I have my EG4 Batteries. Charger put out 900 watts Max.

Well that was a loose. The tablet only graphs for two hours

Pi 3 have been working fine. Pi 400 worked for four days without inverter or victron shunt plug in the locked up. Reset it, cleared all data for six months worth of info. Plugged in inveter and shunt, locked up rightway. Don't know if its the power supply, software or pi. Scared to update...

I went on a week's vacation. When I got home I was looking to see all my data I collected. The pie must have froze the day after I left. No data. Never has done that before.

I receive my 5 EG4 batteries a few days ago. Compared to Lead acid, I can't believe how well this takes in the power and let the power out without voltage sag. I have the top battery hooked to the Growatt 12k dmv. First battery all dip switches down. Rest are all different. What I don't...

My Solar Assistant will not hook up to my Wi-Fi in the building. It is now working like it used to. It does not even disconnect form my Laptop through local or close system when I try to hook up. It says it is disconnecting, but don't. Never tries.

let us know what it put out

Lot of ways to look at it. Signature solar's profit margin isn't enough to have that great customer service. If they had the customer service to pay for everybody's chargers to be shipped back to them and then ship them new proper chargers. Could break the company. If we all paid 20% more for...