I've been trying to get EG4 to tell me how the RSD function works on the indoor wall mount battery. They seem incapable of answering questions in a usable way. Does anyone here know how the RSD inputs on the battery work? This is needed to pass code for RSD shutdown with my inverter.
In the connection guide:
They have this section:
View attachment 214405
Is is showing the wrong connector layout (looks like the outdoor one, not the indoor one), doesn't detail which connector is the right one (there are 4 RJ45s on the indoor model, not 3), and shows vague single blue lines for connections that don't mean anything for wiring. They talk about pins 3 and 6 but then never explain how they function or what they do.
I've engaged EG4 support for several days now and can't make any progress with them. My email exchanges have been frustrating. I asked:
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All it says is "Pins 3 & 6 are used to communicate the emergency stop information to the batteries once the stop button is pressed."
Okay, how does it do that?
Do you short pins 3 and 6 to shutdown the battery?
Do you open pins 3 and 6 to shutdown the battery?
Or is this configurable to work either way?
Or do you present a voltage across pins 3 and 6?
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The replies I have received:
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Hello,
There is a newer firmware that should include the RSD software, I will link it to you.
Thanks,
Colton
EG4
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I ask again how the pins 3 and 6 work and which connector to use. The response:
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If the batteries are fully updated and connected correctly the WALLPOWER PROS should use RSD like normal and work great with the inverter.
Thanks,
Colton
EG4
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That is no explanation of the function, just reflexive and useless responses.
So, does anyone know how those inputs work? EG4 will apparently be no help, their support people don't seem to know the answer.
This particularly frustrating since I chose the EG4 battery over the Ruixu precisely because it had discreet input RSD functionality and the Ruixu doesn't seem to. But now I wonder if the EG4 actually has it or not.
The lack of clarity and detail in solar product manuals is shocking to me. We are dealing with potentially lethal things and the manuals need to be clear, complete, and precise.
Mike C.