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Battle Born Battery (NEW) Terminal Tarnished? Need Advice

You wrote:



Customer is wrong most of the time.



Nope. And I'm very glad I'm not in a customer facing role at all.
I had to check AFTER I sent them which photos were sent! They all look alike to me. Whatever.
 
See the two pics? Both look ok in the thumbnail, but one clearly has a more defined image.
 

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Yup... as simple as modern camera phones are to use, they have big limitations.

Lighting and field of focus are big ones.
 
Yup... as simple as modern camera phones are to use, they have big limitations.

Lighting and field of focus are big ones.
The last phone I had like this took really good pics! I definitely will see if the settings need adjusting.
 
By the way, my video cam that was under warranty stopped working as I stated in my OP, and I just received a check for it. I will be buying a new one.
 
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I didn't understand why you could see them here, but Battleborn couldn't. I can clearly see the tarnish on this website.
 
If it is indeed just epoxy residue then you should be able to remove it with a scotchbrite pad. Have you tried this??
 
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I didn't understand why you could see them here, but Battleborn couldn't. I can clearly see the tarnish on this website.
Oh, we can see a discoloration, but the focus is so bad it could be a shadow, ink, corrosion, or anything else.

A sharp photo not zoomed in needs to be taken in bright light.
 
UPDATE: I just received a call from Battle Born Batteries. Jesse says he will be sending me out a new battery and I will return the other one.
If it is indeed just epoxy residue then you should be able to remove it with a scotchbrite pad. Have you tried this??
yes, I tried it. Some came off, but some still there. ty
 
Update: received a new BB 12/10/19 at 9:15 PM, Yes Fedex delivers that late apparently. Terminals look good on the new battery. I returned the other one yesterday. Thanks for everyone's help.
 
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