HighTechLab
AKA Dexter - CTO of Current Connected, LLC
- Joined
- Sep 23, 2019
- Messages
- 1,730
Yes, but consider this - when you call into companies these days, many are quick to upsell you on more stuff they think you need...You no longer are getting JUST what you came in for. Other times, customers call asking for help figuring stuff out, and in that case, I do agree, the companies not setup to design systems should leave the customer alone and lead them here. Instead, they are leading you to a system using their components so they close the sale and make their comission.
That's assuming the manual is thorough and complete and has the information you are looking for. While I do agree that sometime the manuals are overlooked before calling support, the questions we get on the phone often times are not covered well enough, and the customers calling in are seeking our wisdom/experience in a situation. Most of the manuals, even Victron, only give about 70-80% of the key information, and without that final 20%, you run into the DIYer's having issues. This is where the wisdom and experience of the technical support team or a seasoned electrician come into play. If their documentation was complete, then this would be a totally different conversation.
Right now even, there is a highly skilled and seasoned C-10 electrician in Georgia installing a 40kw Victron Quattro system and he has spent over an hour on the phone with me because he wants to make sure he gets it right the first time and there are special considerations these systems require.
This seems contradictory when EG4 and signature solar are effectively the same company. EG4 doesn't publish Voltronic as the manufacturer, nor will Voltronic provide support regardless.
