We spoke on the phone. Many questions and answers back and forth.
Suspect the absorption fridge was inadvertently placed in AUTO mode and depleted the 9kWh battery in 24 hours.
2X MP in what appears to be split phase parallel operation.
BMV-712
CCGX
It eventually started charging on AC power - 120V/30A circuit. Only the left inverter was charging. The right inverter stayed inverting. This is expected on a Victron 120/240 installation. I suspect the batteries depleted, entered BMS protection mode, transitioned to short circuit mode when the inverters wanted to charge their capacitors. Eventually, the MPPT charged the caps, the batteries came back to life, and the AC charger started charging.
When we got off the phone, it was above 28V and in absorption mode. Based on our convo, the installer has some settings contrary to best practices.
I'll be working with him directly to get it better configured with inverter-based low voltage disconnects, proper BMV settings and setting suitable voltage and SoC alarms to permit manual intervention with a generator.