Recent content by BenFromSignatureSolar

Sent you a DM

I wish I had known you were there! Would have liked to meet you in person. I did see the Fortress rep do 50 push-ups pretty easily. That was impressive at least.

Can you DM me your email address?

We do. As tax incentives are constantly changing, we attempt to keep up and plug state exceptions into our system. I believe AZ will come up as exempt and tax will not be applied to orders that originate there.

Our design team doesn't base their designs around a specific product and normally they will try and give options. I'm going to follow up with Landon and see why you weren't given the full picture of the design. You should have received much more than just a quote. There is normally a design...

Thank you. We are looking at your correspondence and will be in touch soon.

Would love to help you out here. Could you DM me your email address? I think we could get you some help here. And I want to find out why we dropped the ball with your process.

Are you using user defined settings, or are you communicating via the BMS? Also, how long have you had the batteries working in your system? If the system is fairly new, you might want to deep-cycle the batteries for 10 days or so and this should show some improvement. The BMS is limiting the...

The batteries are already compatible. Sol-ark just doesn't approve of it. Fortunately, the batteries work great with the Solark units.

The 10.11 fw blocks all backfeeding and resolved the issue in all of the other units that have reached out. The only time any is present is during surges, same as any other hybrid inverter. Fully acknowledge that your unit has issues. But I stand by my statement, that you are the only person to...

He's the only person that has had these issues though. This seems very much an outlier for the unit.

I just looked into what is going on with this situation. It looks like our system pulled the tax during the process of crediting your account. I will personally make sure that the remainder of your cost is returned to you right away. I apologize for the inconvenience

Can confirm he has only ever had 3 units that were purchased through a different company. He has never personally purchased, reached out, or asked for a quote for any units whatsoever.

That really depends on your usage case. If you are going to grid tie and need AHJ sign off, then yes it is probably better to wait on the fully certified version of the unit. However, if you have an off grid application you can get the exact same battery right away. It just won't have the UL...

He does. He's probably the authority on the 18kPV as far as the forum goes. I doubt there is anybody here with more time in front of the unit.