Do they tell you what's changing in every firmware update? That is a lot of updating.
Terrible Signature Solar / EG4 18Kpv Experience - Returning and Replaced with Sol-Ark 15k
- Thread starter Watts Happening
- Start date
we have a business here with valued employees, family too. kids in college, etc. looked at tn and tx. prefer tn. maybe 10 yrs from now.
houseofancients
Solar Wizard
Sunsynk ?
Was updated about a week ago, and a month before that..
Deye about at the same pace..
Again..what ever floats your boat...
8k. need another 6 to 8k
Watts Happening
I call it like I see it.
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I’ve not done an update since installing mine. I honestly couldn’t tell you.
Speaking of wild times. How can you afford a mistress? And why post her picture as your avatar?
Watts Happening
I call it like I see it.
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She’s a nice lady!
If you look to the right of his avatar, it explains how he affords the mistress ?
2TrevorJ
Bend the Joules
I haven't seen an update to this page since it went live...I think in March or so. My setup still has the same 15K master & comm MCU firmware versions I commissioned my system with at the end of January. Are they just not updating their page?
EDIT: Just requested an update. Let's see where this goes. ?
Just got my 18kpv installed and up an running. Signature solar has always been very helpful to me. All most all my stuff is from them. Finally figured out how to work everything. Not to get to factual here. Its all Planned Controlled Collapse. Watch the World Economic Forum Stuff, Get prepared. Smart meters are for Spying on energy usage, knows when your home, etc. it's all about centralized control. Solar is a great way to get off grid, or take away there ability to see what your doing at least, and if your on a net meter plan in one of those high tier places sell back and take full advantage of it during peak hours .
My smart meter puts out its own wifi signal. Does anyone else notice the wifi signal?
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Watts Happening
I call it like I see it.
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UPDATE:
A week after the inverter was returned I received most of the money back. Seemingly they decided to keep $43.27 and 100% of the sales tax associated with the order.
It appears they charged their own tax rate of ~6.45% based on the math, equating to $438.15.
So, after all that, I’ve currently been shorted ~$481. Which equates to a 10% shortage, or “restocking fee” if you look at it that way.
The thread is locked. I hope you all have a better experience!
A week after the inverter was returned I received most of the money back. Seemingly they decided to keep $43.27 and 100% of the sales tax associated with the order.
It appears they charged their own tax rate of ~6.45% based on the math, equating to $438.15.
So, after all that, I’ve currently been shorted ~$481. Which equates to a 10% shortage, or “restocking fee” if you look at it that way.
The thread is locked. I hope you all have a better experience!
windsurfer
New Member
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- Nov 4, 2022
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This thread should be required reading for anyone thinking about ordering from signature solar.
It would seem that these two do not compute
This one didn’t attach to my last message
Watts Happening
I call it like I see it.
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Yeah, it’s hard to not be upset at this point, or even turn it into making jokes. Seriously though, I shouldn’t have to turn to posting about this and have them eventually see it and form whatever excuse there is.
It’s simple math, hard to get it wrong in the age of computers. Almost as though someone intentionally did it…
It’s simple math, hard to get it wrong in the age of computers. Almost as though someone intentionally did it…
Eddie_LuxPowerTek
Solar Enthusiast
Hello @Watts Happening
On behalf of Lux Power, I sincerely apologize for your recent experience. I will personally take the time to investigate this matter with EG4 leaders team. Regardless of the outcome (I haven't had the chance to discuss it with anyone at EG4 yet), but I want to guarantee you that we will provide a fair resolution regarding your refund. We will also ensure that there is a full update on this matter.
My best reagrds!
Watts Happening
I call it like I see it.
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I appreciate your response, and again I sincerely wish I was still using the inverter. I really liked the unit, and hope to have one in the future as bugs are worked out.
What kills me is the Sognature Solar experience. From start to finish it’s essentially been an issue every step of the way.
On the refund side of things I was assured multiple times I’d be receiving a full refund, then of course when it comes down to it, another “mistake”. The inquisitive part of me wonders how anyone in their organization would have done any form of math that came up with the refund they sent. And, had I not said anything, that simply would have been the end of it.
Bums me out, but at the end of the day, I hope I’m somehow an outlier of a case and I somehow had the worst all around experience any customer has ever had. Hopefully they’ll reflect on the entirety of the situation and put policies and procedures in place to ensure everyone else has as seamless of an experience as possible.
Oldtimmer69
Solar Enthusiast
- Joined
- Jun 20, 2020
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Constructive community issue solving, based on a constructive and in depth write up..
Well done to all
Just love this topic, even though I feel sorry for OP ( who now indeed does have a propper deye
What dye inverter?
I have 27,770kw in PV, and 4- 6500ex and one keeps giving me problems.. I don't want the 18k because i need more than 12k of AC output. And i want to use all my PV.
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