I appreciate your response, and again I sincerely wish I was still using the inverter. I really liked the unit, and hope to have one in the future as bugs are worked out.
What kills me is the Sognature Solar experience. From start to finish it’s essentially been an issue every step of the way.
On the refund side of things I was assured multiple times I’d be receiving a full refund, then of course when it comes down to it, another “mistake”. The inquisitive part of me wonders how anyone in their organization would have done any form of math that came up with the refund they sent. And, had I not said anything, that simply would have been the end of it.
Bums me out, but at the end of the day, I hope I’m somehow an outlier of a case and I somehow had the worst all around experience any customer has ever had. Hopefully they’ll reflect on the entirety of the situation and put policies and procedures in place to ensure everyone else has as seamless of an experience as possible.