gisean04
New Member
I installed 2 Eg4 6500ex inverters from Signature Solar back in October of 2023 Everything was fine till I hooked up the batteries and solar to my inverter number 2. Then both units were fried. turned out there was a manufacturing defect. I got both units replaced under warranty with Signature Solar with no problem. That was right when they stopped selling the Eg4 6500ex units. One of the replacement units was damaged in shipping and ended up being sent back. I got a refurbished unit in about 2 weeks ago. it's been running with no problem until yesterday. I saw that it was not putting out any watts, it was set in utility first to charge the batteries up. inverter number 1 was sending power just fine. I have lithium-ion batteries so 62 volts is as most and these inverters can charge them too. inverter number 2 was showing 62V on the battery, this explained the 0 watts. but inverter number 1 was showing 59V. I checked the batteries with a multi-meater and they were at 59v. so I called Signature Solar tech support, while on hold I flipped the invert number 2 battery breaker off the inverter did not show the batter disconnected. I flipped it on and saw what I thought was a spark out of the breaker. then I got to talking with the girl from tech support, while I was talking to her I saw a spark out of the bottom of inverter number 2. I shut all the power off, battery/solar/gird. To her credit, the tech support girl also said to do this at the same time.
so now I'm a bit leery of the 6500ex model, does anyone know if Signature Solar will be willing to take both units back and let me pay the difference to upgrade to the eg4 6000xp units?
so now I'm a bit leery of the 6500ex model, does anyone know if Signature Solar will be willing to take both units back and let me pay the difference to upgrade to the eg4 6000xp units?