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Update! We have troubleshot the unit and we're going to be replacing it. Actually, upgrading the unit to the LL-S as a gesture of goodwill. We updated the firmware and checked all the connections and everything but changing the protocol was impossible and it required replacement. We are...

Thank you 😊 I’ll definitely take these concerns to our tech manager! We are always trying to improve!

I think we’re gonna pull it off 🌞🫶🏻 We’ve got the best team, the greatest support, and the most amazing supporters. It’s been coming together for a while and we’re so excited to be wide open to the public. So far so good! https://www.ssnewstelegram.com/news/grand-opening-signature-solar

If you’d also like to send me a dm with your order number or name and email address, I can look into when your cable should arrive!

If you’d like to dm me your order number, I can look into your expected ship date! :)

You can order direct through us :)

We are working on getting this taken care of! It seems it may just need an update but if not, we will of course replace the unit! Oh! and it has been determined that it is a V2 :) We will update shortly!

Hi! I am so sorry you're feeling this way! I'm not sure what has caused this but I will be addressing this first thing in the morning. If you'd like to DM me your name and email address, I'd like to get this cleared up and taken care of!

Thank you so much! You're so welcome, anytime! ☀️ :)

Unfortunately not. We have a new address now and are a separate company from EG4. Any parts would come directly from the manufacturer. However we can always get our customers connected with their team! If you or anyone else reading this ever need help getting in touch, please don’t hesitate to...

Obviously, there were some questionable decisions made during this installation. While we're all about DIY success stories, it's crucial to recognize that some ventures might fall short, risking product warranties. When diving into DIY, attention and adherence to manufacturer's instructions are...

Thanks for the tag! How can I help? This email was sent to us May 8th at 10:27am and we responded, May 9th 10:11am.. Our email team aims to respond to each email within a maximum of 24 hours but for a faster response, you can call 9034412090 to speak with a technician. Our wait times are...

It sounds like there was troubleshooting attempted but the unit was decommissioned before it could be completed, therefore the unit typically could not be returned for warranty but we have since bypassed this policy to assist the customer and the unit is being tested in tech bench as we speak :)

We’ve got our end on it! 🫶🏻

The unit is in tech bench now, we are waiting on the results and we will notify the customer :)

@So disgusted Okay! I've investigated this. Your unit was only returned to our facility by your representative at Solar & Air Supply on 5/1. Previous to this, our team could only wait for the return. The unit is currently being tested by our tech bench and I have reached out to our specialist...

Hello! I am so sorry this has been your experience! I'm not sure of the situation but customer satisfaction is our top priority and I would love to get to the bottom of this and get your family taken care of. If you would like to DM me your name, email, and order number, I can address this and...

We advise not to adjust anything unless you're having problems :)

Hi! :) I just wanted to pop in and clarify, we really don’t recommend immediately updating firmware after purchase/before install as it could possibly cause it to stop functioning, becoming a brick. Basically, we advise that unless there is an issue, don't adjust the firmware.

This is a good little drawing of it! If you'd like to send me a DM with your email address, I can get your questions escalated and have someone reach out to talk through it with you a little more. @Stotts47

This is possible, it just won't be 100% perfect.

I'm so glad we could get this resolved for you! Please don't hesitate to reach out with any other questions or concerns! We're here to help!

Hi! I’m so sorry you’ve had trouble with support! If you’d like to reach out to me with your name and email address, I’d like to get your case escalated and taken care of!

Hi! I’m so sorry you’ve had trouble getting the answers you need! If you’d like to reach out to me directly at engagement@signaturesolar.com, I can get you connected and your issue escalated to be taken care of!

Thats not a bad idea, I’ll take it to the team :) Thank you!

Hi! If you'd like to dm me your name and email, I can get you connected with an associate to look into this!

I completely understand your frustration about having to supply your own return shipping supplies. It's definitely not an ideal situation, and I can understand the anxiety it might cause. However, rest assured that we've received returns in less than ideal conditions, but the product still made...

For sure! Thank you for the tag @cdsolar ! @bentino , of you'd like to dm me or message me at engagement@signaturesolar.com with your name and email address, we will get you taken care of!

The warranty is with EG4 but yes, the 3kW unit has a 3 year warranty. To use it however, proper procedure is to go through troubleshooting with our tech team and EG4 support if need be.

I've consistently emphasized on this platform that my role is solely to provide assistance and not engage in debates. However, it's crucial to address the lack of justification in this situation. Had the customer provided their identity when initially contacting us, the resolution process might...

🎉 🎉 🎉 🤗🤗🤗

Could you DM me your name and email address? I’d like to have our support reach out to you and make sure this gets this taken care of.

Hey! We’re looking into this with the manafacturer!

You can return it in any appropriate box. It doesn't have to be the one it came in.

Edit* Eg4 and Renewable Home Solutions have decide to put the relationship on hold. Please don’t hesitate to reach out to engagement@signaturesolar.com with any questions or concerns!