For anyone that is concerned about Signature Solar. Yes they have issues, the biggest might be their location, its hard enough to find and hire qualified people that want to work and actually care about their jobs now. Add in how busy they are and how new and fast moving this market is and there are potential problems. They are in a spot that doesn't offer the best options.
Compared to other companies they have better prices and shipping, especially with them running free shipping events so often. I heard numerous employees comment about how they are treated exceptionally well there. Not a single negative. I don't think there is any intended malice here.
As far as EG4 I believe they have good, maybe great products but they have had some lemons, I think that recent 6500EX inverter was a big one. They are moving forward fast in a rapidly changing market so issues are par for the course. They have had issues but they do try to fix things fast and upgrade and update them. I don't get any indication of a fly by night chineseum company from them. I think the advances on the 6000XP and maybe even the 18KPV are indications of their seriousness, I have 2 of the 60000Xp's so far, the second not yet hooked up but the first has been great, I have a Power Pro and now the indoor version of that as well. I was using this LL and a 3000EHV inverter up to this point as a test of sorts, all of my electronics, Tv, security system etc were on it and it have been great, it was still working perfectly the day I switched everything including most of the house to a single 6000XP. I have only overloaded it once, barely, my cloths dryer apparently needs a nuclear plant to run it, Or 2 6000XP's. It handled that perfectly.
I would say that the biggest problem EG4 and even by extension Sig Solar has is the amount of mis-info being passed off as fact on their various products and the updating their of... Some of it belongs to them because of how fast this product market is changing and advancing there is a lot of contradictory info in their own guides and even manuals, much due to upgrades. Add in bad info from a few of their tech people and its a problem fast.
For anyone interested in giving them a go I am going to give a shout out to Calee. ( pronounced like Callie not Kaylee
) She is in sales and has been better informed and knowledgeable than some of their tech people. If you need something, even if you are unsure of what you need give her a call or an email. She has been phenomenal even for issues outside of sales. I am sure she is not the only great sales person there but I got to meet her and she is every bit the person, in person that she is on the phone. That is not common in today's sales environment and so I will give credit where it is due. Hopefully this doesn't violates any rules or anything its just that I know how helpful she has been first hand and she has been pleasant to deal with.
Signature Solar Sales:
Calee Cameron
1-(903)-307-0633
calee.cameron@signaturesolar.com
If nothing else I hope this event and my comment is a wake up call. The company is worth saving to be sure, but there must be some change, its a total opposite of the companies that are mismanaged from to to bottom. I heard enough to know they are moving an amount of product that would shock many. Like most companies you only hear the negative. I think some of the people there are exceptional so I don't wish to throw the whole company under the bus. I want them to get better, I more than think they and their employees are worth it. As usual a few bad apples can really make a stinky mess. Yes this is an odd post, being negative while pointing out the bad but also tossing in the good. I have seen enough to know they are worth it as a company, they just have some issue to work out.
I’ll definitely take these concerns to our tech manager! We are always trying to improve!
