No, I am on grid.Might be, is your run without grid off?
No, I am on grid.Might be, is your run without grid off?
Anytime I try to change any setting in the app I get unknow error message or operation failedAfter you check what millsan1 said, check these settings from my 18Kpv.
Glad you got it working. For posterity, you should post what the fix was here, to help others in the futureI changed some suggested settings and it appears to be working now. Thank you to everyone who replied
I am having same problem but with SMA Sonny Boy 6.0 string inverters 0 voltage on gen port. EG4 or Signature Solar needs better setting instructions for AC couplingI have a SolarEdge inverter that worked good before I installed my 18k. I hooked it up to the 18k gen port and now I have no power to SE inverter. The ac couple setting is checked on 18k. But SE support said their is no ac power. I’ve been on the phone with eg4 CS for 4 hours total from today and yesterday. They just say ac coupled is checked and they don’t know what else to do. Supposed to get back to me in 10 minutes but that was acouple hours ago so not to sure about getting an answer from them. I wanted to know if anyone had any suggestions or experience with what the problem might be. And if there is somehow a setting that needs changed. Any suggestions would be helpful at this point.
Thats not a bad idea, I’ll take it to the team Thank you!I am having same problem but with SMA Sonny Boy 6.0 string inverters 0 voltage on gen port. EG4 or Signature Solar needs better setting instructions for AC coupling
I am having same problem but with SMA Sonny Boy 6.0 string inverters 0 voltage on gen port. EG4 or Signature Solar needs better setting instructions for AC coupling
What if you're off grid can you still AC couple? and do you still need to enable GRID SELL BACK if you're off-grid?To activate the gen port relay you must enable GRID SELL BACK and set GRID SELL BACK POWER min 0.1-25.5 kw.
Ac couple start soc 95% when battery soc fall below this setting the ac couple will start again. Turn on the gen relay
Ac couple stop soc 98% when the battery reach this settings the ac couple will stop working. Turn off the gen relay
Start and stop soc setting will only take affect during power outages or in offgrid mode.