Santa
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- Joined
- Nov 10, 2019
- Messages
- 612
regarding: DCC50S 12V 50A DC-DC On-Board Battery Charger with MPPT Originally I ordered this from Amazon and they screwed up my orders horribly. They put my account on hold (for no good reason) and then began cancelling things that I ordered. I ordered about $4,000 in solar stuff. I tried to get it reinstated and finally they did but continued to cancel most of my orders. I was left with 2 items. So, I called Renogy today and ordered one. A half hour later they emailed a confirmation. Then, a half later they send me this: "We are inquiring regarding an order you recently placed on our website, order # as noted above, dated Nov 14th, 2019, in the amount of $311.35. Your order has been flagged in our system, for a minor issue, and we ask that you please assist us by completing and returning the attached form to us via email either by replying to this email or send to billing@renogy.com. Either a scan of the completed document, or a photo taken with your phone, would suffice, but remember, we must have a “live” or “real” signature, not just a font that is a handwriting style. Upon receipt of the document, we will review it and release your order(s). All information that we receive from our customers remains confidential, as we are prohibited from sharing that information with any third party."
I called her and she couldn't give me a reason why this is happening. She said it's a glitch or something in their system??? I don't have a smartphone so I had to write something up and fax it to her saying I wanted the order with my signature. An hour and a half later I received an email, I think its from Renogy???? they didn't identify themselves:
"We attempted to call you and were unable to leave you a voicemail. We would like to inform you that your recent order# 10032*** contains 1x RBC50D1S-G1, that item is on backorder and will not be available until mid-December. We sincerely apologize for the inconvenience. We can offer the following options: Issue you a full refund, Process the order and ship the item as soon as it is available or we can offer a %10 discount on the item when it is back in stock. Please reply to this email or contact us directly at 909-287-7111 Monday through Friday 8:30 am to 5:00 pm PST. Thank you and have a great day !"
I called and they were closed. I never received any call from them. At this point, I don't even want to deal with this company. They should have told me it was backordered when I called to order it. They also could have told me when I spoke to them when they asked my my signature etc. They sent a confirmation of my order for crying out loud. I don't understand what is going on, but I consider this HORRIBLE service. I looked on Amazon and they say if you order it there it will be delivered on Nov. 30th. I am so tired of going through all these problems. Does anyone have any advice? I need to get my system set up ASAP so I can leave CA. Any advice is appreciated.
I called her and she couldn't give me a reason why this is happening. She said it's a glitch or something in their system??? I don't have a smartphone so I had to write something up and fax it to her saying I wanted the order with my signature. An hour and a half later I received an email, I think its from Renogy???? they didn't identify themselves:
"We attempted to call you and were unable to leave you a voicemail. We would like to inform you that your recent order# 10032*** contains 1x RBC50D1S-G1, that item is on backorder and will not be available until mid-December. We sincerely apologize for the inconvenience. We can offer the following options: Issue you a full refund, Process the order and ship the item as soon as it is available or we can offer a %10 discount on the item when it is back in stock. Please reply to this email or contact us directly at 909-287-7111 Monday through Friday 8:30 am to 5:00 pm PST. Thank you and have a great day !"
I called and they were closed. I never received any call from them. At this point, I don't even want to deal with this company. They should have told me it was backordered when I called to order it. They also could have told me when I spoke to them when they asked my my signature etc. They sent a confirmation of my order for crying out loud. I don't understand what is going on, but I consider this HORRIBLE service. I looked on Amazon and they say if you order it there it will be delivered on Nov. 30th. I am so tired of going through all these problems. Does anyone have any advice? I need to get my system set up ASAP so I can leave CA. Any advice is appreciated.