Most reacted posts

I believe we have identified OP. The mentioned SS employee was able to identify the customer by the comments in his post matching up with the experience he had with a customer recently. We also have very few cancelled orders and only one for in the price range mentioned. @chadwick20021 We...

🌟 Exciting Announcement! 🌟 We've heard your requests loud and clear, and we're thrilled to introduce the UPGRADE PROGRAM for our Growatt 5k units, EG4 6500ex units, and EG4 6000ex units! ✨ Don't miss out on this opportunity to take your energy solutions to the next level. 📈 Visit our Upgrade...

As we bid farewell to 2023, we want to express our heartfelt thanks for your ongoing trust and support. Having customers like yourselves has been the driving force behind our commitment to exceptional customer service. Reflecting on the past year, we take pride in the positive experiences we've...

We will be reintroducing chargeverters in a new product release, available for pre-sale orders soon!

This is actually being worked on! ???

Please understand I will not elaborate on a customer's system without their permission.

Thank you! Doing my absolute best! ?

I may (professionally) cry. Thank you so much! We sincerely couldn't appreciate your support more! ?☀️?

? It does a bit. Using professional, proper language and punctuation does tend to look a little 'bot-ish' these days.

Forwarded this idea :)

This is the email sent by our customer verification department to notify the customer of a flagged order: "Hey there, To begin, we thank you for choosing Signature Solar and purchasing with us. But, our automated payment system has flagged your order. We will need to do a simple verification...

No, Sir, I'm not a chatbot :) My Name is Jessica with Signature Solar. You'll be seeing me around here, giving support to our customers and making sure you guys are heard.

Update! We have troubleshot the unit and we're going to be replacing it. Actually, upgrading the unit to the LL-S as a gesture of goodwill. We updated the firmware and checked all the connections and everything but changing the protocol was impossible and it required replacement. We are...

Good morning, everyone! Please bear in mind that addressing individual concerns may take some time as we carefully evaluate each complaint to guarantee an accurate and equitable solution. We value transparency, however, sharing our customer's information, reasons, and outcomes across the forums...

I will second that, but I'm British so I don't count. The cold is fine, It's the drivers that worry me! ?

Hi Kelvin6497, If our product is defective, we pay for the return shipping. I would like to look into the order to understand this return. If you'd like to reach out to me at engagement@signaturesolar.com with your order number, I can get you taken care of. We're here to help!

? I appreciate the thoughts! My family and I are going to celebrate this weekend instead of today to ensure I'm able to be in town for the black Friday sale at Signature Solar. As I am also british..! I'm so very glad and willing to wait for the weekend to be able to be available for our...

We've got our panel procurement team on it already! and taking care of Mr @bestconcreteblock!

Thank you so much and yes, please reach out to me with any issues or concerns.

Of course! I started off as a tech support associate for Signature Solar. I soaked up all the knowledge I could, taking all the classes and getting as much training as possible before applying for my NABCEP certification. Which I'm just about a month away from getting! I'm still learning a lot...

Thank you all. You've been so kind and welcoming over the past few weeks and I am so pleased to be a point of contact that can make a difference. Rest assured, I am well taken care of here at Signature Solar and I have all the support I need to avoid burning out. ?

@bestconcreteblock Woah.. Whaaat!? I'm so sorry! We do not sell used or refurbished panels.. We will be contacting the manufacturer about this. If you'd like to shoot me an email at engagement@signaturesolar.com we will of course get this taken care of!

Spread the word ? I may have underestimated how hard it'd be to hold paper AND put up 2 and a HALF fingers.. but close enough. I hope this helps. Your support means the world ✨️

Hello everyone, My name is Jessica, I'm the Online Engagement Specialist at Signature Solar. My role is simple: I'm here to support you, answer your questions, and make sure your concerns are heard. If you have inquiries about solar, need assistance with Signature Solar products, or feel like...

Good morning! We have been swamped trying to get everyone updates and support over the past few weeks with the influx of orders, however we are working diligently to get back to everyone as quick as possible! If you'd like to reach out to me at engagement@signaturesolar.com I can look up your...

Good afternoon! Upon reviewing your call to Signature our tech support, we acknowledge there has been a slight miscommunication. We want to clarify that Signature Solar does not disable any settings. It's important to note that EG4 has tested the settings for the EG4 batteries but not for...

Hi all, I trust this message finds each of you in good health. I wanted to provide a collective update on our customers' orders for the EG4 Power Pro units. These units are in high demand and our customers continue to aggressively place orders. Please be assured that we are working diligently to...

We do get our steps in around here 🚶‍♀️🐾

This has been corrected. 7.6kw 10kw 11.4kw have all been updated with latest specs and manuals.

@SignatureSolarJess doesn't, but Signature Solar does! ? https://signaturesolar.com/chiko-residential-steel-carport-black/