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Here is a copy! https://drive.google.com/file/d/1sxUxn9iB8p0rN2LciyTWCtoCvgyL0IT7/view?usp=sharing

This has been corrected. 7.6kw 10kw 11.4kw have all been updated with latest specs and manuals.

@SignatureSolarJess doesn't, but Signature Solar does! ? https://signaturesolar.com/chiko-residential-steel-carport-black/

Yaay! Congrats! Thank you so much for your update @Axotopia ! And you are so incredibly welcome! This feedback makes me, and I know the rest of SS, but mostly me, extremely proud 👏 🥳🎉 We're here, so don't hesitate to reach out with any future questions or concerns!

Either is okay, first is more recommended.

Hi @AntronX I'm so sorry this has happened! It's great you've already filed a claim. If you have any issues, questions, or concerns, please don't hesitate to reach out to me at engagement@signaturesolar.com and I'll do all I can to help :)

We did request that OP verify a few things to complete the order but we did not receive a response.

Obviously, there were some questionable decisions made during this installation. While we're all about DIY success stories, it's crucial to recognize that some ventures might fall short, risking product warranties. When diving into DIY, attention and adherence to manufacturer's instructions are...

From my research on this, this was a unique situation where the inverter's software didn't accept the password for the user's settings. To fix it, we had to do a remote firmware update and adjust some settings since the customer couldn't access certain advanced ones. There are some settings that...

Yess! It's coming back!!

Hi @Carlton If you'd like to reach out to me at engagement@signaturesolar.com I can find out what's going on. I am very sure you are not being ignored and I would like to look into what has taken this time to come to a resolution.

You're so welcome, Carlton. I'm so glad we could get this resolved for you! I will follow up with you via email and the tracking information will be emailed to you shortly. Please don't hesitate to reach out to me at engagement@signaturesolar.com with any other questions or concerns, I'm here to...

Oh.. Awkward.. ? It's been a long week. Sorry, thank you, carry on..?

We apologize as this is not accurate information. It should not have been voiced to a customer in this way, and the source of the information has already been corrected. It does NOT void the warranty, and the time it "burnt up" was an isolated incident and cannot be proven that there weren't...

Hi @Axotopia I've sent you a DM! I'd like to try and get this resolved for you ASAP!

I am troubled by the timeframe, prompting me to investigate the breakdown in communication. It's important to clarify that Signature Solar has not purposefully ignored the email. Any lack of response is more likely a result of human or technical oversights rather than a deliberate dismissal. We...

... *Tags marketing*...

Aw, I would like to see if there are any small issues we may have missed or that you guys might be able to identify. It's Christmas, It'd be lovely to get his system working for the holidays!

No, it's only compatible with EG4 batteries. You can use the EG4 comm hub when using the Solark inverter with EG4 batteries but not the other way around. I hope this helps!

Thank you so much for bringing this to our attention! This shipping price has been glitching out and we have brought this to our website developer to correct! We are so sorry for the confusion and upset! If anyone has any issues, questions, or concerns, please don't hesitate to reach out to me...

We are working on getting this taken care of! It seems it may just need an update but if not, we will of course replace the unit! Oh! and it has been determined that it is a V2 :) We will update shortly!

Thank you @42OhmsPA Busy is an understatement but I'm here for it! ? Since this Monday just passed, I was under the username SignatureSolar2015 but we got it changed to my current username today. Before then, as I understand, the account had been opened by a previous employee last year using...

It is not just the ground, however, I cannot upload any information/photos that OP has submitted to us. If OP would like to show his system or explain the situation in more detail for others' opinions, he can do so and everyone can comment from there :)

With a capital S ?

Hi again! After examining this matter, it appears there was a mistake made. Our sincere apologies! We do in fact price match the order total of any other company. The associate did price match the item but did not think they were to include shipping in that price match. This has been addressed...

I agree, I definitely recommend giving tech a call and have them troubleshoot with you. I also recommend preemptively take photos of the multimeter readings with the points of measurements in one photo (It can be difficult to take a photo and probe the terminals, sometimes asking someone for...

Hi @dalemeyer22 I'm so sorry this is the experience you've had thus far, and so glad that Jarrett and Markus could help you find a solution! We are working diligently to address the concerns you have mentioned above and things are improving every day. If you have any questions or need any more...

The order was canceled - OP has not been charged. We cannot accept payment without completing verification.

I'm so sorry you guys are having issues with these. We have got the team working on getting answers for this and I assure you, they will be reaching back out to you ASAP!

Hi @PeterE We sincerely understand the complications and concerns of having power during the return process. In the past, we have had off-grid customers opt to purchase their replacement beforehand to which you could then receive a refund once the return is completed. This is a completely...