Recent content by SignatureSolarJess

Update! We have troubleshot the unit and we're going to be replacing it. Actually, upgrading the unit to the LL-S as a gesture of goodwill. We updated the firmware and checked all the connections and everything but changing the protocol was impossible and it required replacement. We are...

Thank you 😊 I’ll definitely take these concerns to our tech manager! We are always trying to improve!

I think we’re gonna pull it off 🌞🫶🏻 We’ve got the best team, the greatest support, and the most amazing supporters. It’s been coming together for a while and we’re so excited to be wide open to the public. So far so good! https://www.ssnewstelegram.com/news/grand-opening-signature-solar

If you’d also like to send me a dm with your order number or name and email address, I can look into when your cable should arrive!

If you’d like to dm me your order number, I can look into your expected ship date! :)

You can order direct through us :)

We are working on getting this taken care of! It seems it may just need an update but if not, we will of course replace the unit! Oh! and it has been determined that it is a V2 :) We will update shortly!

Hi! I am so sorry you're feeling this way! I'm not sure what has caused this but I will be addressing this first thing in the morning. If you'd like to DM me your name and email address, I'd like to get this cleared up and taken care of!

Thank you so much! You're so welcome, anytime! ☀️ :)

Unfortunately not. We have a new address now and are a separate company from EG4. Any parts would come directly from the manufacturer. However we can always get our customers connected with their team! If you or anyone else reading this ever need help getting in touch, please don’t hesitate to...

Obviously, there were some questionable decisions made during this installation. While we're all about DIY success stories, it's crucial to recognize that some ventures might fall short, risking product warranties. When diving into DIY, attention and adherence to manufacturer's instructions are...

Thanks for the tag! How can I help? This email was sent to us May 8th at 10:27am and we responded, May 9th 10:11am.. Our email team aims to respond to each email within a maximum of 24 hours but for a faster response, you can call 9034412090 to speak with a technician. Our wait times are...

It sounds like there was troubleshooting attempted but the unit was decommissioned before it could be completed, therefore the unit typically could not be returned for warranty but we have since bypassed this policy to assist the customer and the unit is being tested in tech bench as we speak :)

We’ve got our end on it! 🫶🏻

The unit is in tech bench now, we are waiting on the results and we will notify the customer :)