diy solar

diy solar

EG4 PowerPro Battery Firmware

I had someone from SignatureSolar reach right before 5pm yesterday. They were in a rush to end the call I think.

However, the RS485 cable I purchased has been refunded.

The rep did not know what a RS232 cable was. I will keep everyone updated on what happens.
 
cowduck said:
Signature solar has not responded to me for weeks now. I just messaged you.
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Same here. I actually ordered the cable and they sent the wrong one to me. I reached out to them through my order and they have yet to respond. It's frustrating to forget about it during the day while I'm working, then realize it's too late to call to check when I get back inside.

I also sent a DM to an EG4 guy but nothing came of that, either. I realize these guys have tons going on but it seems like this should be pretty simple to solve. Just amend all orders for the PowerPro batteries to include a cable. For those that shipped prior to a certain date, just create an order and send the cable. That's got to be easier than dealing with non-stop one-off requests from customers as they realize they need it.
 
I did get a response after posting here. I was told Rs232 cable was ordered, but has not shipped yet.

Also, still no firmware shows on the EG4 site.
 
murmeister said:
Same here. I actually ordered the cable and they sent the wrong one to me. I reached out to them through my order and they have yet to respond.
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I'm so sorry about that! If you'd like to send me your order number or email, just let me know which one you need and I can get that taken care of for you!
 
cowduck said:
I did get a response after posting here. I was told Rs232 cable was ordered, but has not shipped yet.
Click to expand...
Would you mind DMing me your email address so I can check on that for you? I know we have talked before, I just can't correlate the username to an email. Working on a new system for this 😅
 
I really don’t get why the firmware history isn’t available on the site and the file name doesn’t include the version information. You guys could cut your customer service calls and not have frustrated customers. Instead you guys are creating a situation that will limit your ability to grow as a company. The price gap has shrank between the Sol-Ark 15 and the 18k-PV. I have a friend that is looking to buy a system and instead of saying get the 18k I will explain what a mess the management is around the 18k and how frustrating it is that there is a complete lack of urgency from support. A $1000 doesn’t seem that bad when considering the amount of time I have wasted over trying to do the simplest things. I shouldn’t have to download a folder to find out the files aren’t there or that it’s an old version.
 
Jpaction said:
I really don’t get why the firmware history isn’t available on the site and the file name doesn’t include the version information. You guys could cut your customer service calls and not have frustrated customers. Instead you guys are creating a situation that will limit your ability to grow as a company. The price gap has shrank between the Sol-Ark 15 and the 18k-PV. I have a friend that is looking to buy a system and instead of saying get the 18k I will explain what a mess the management is around the 18k and how frustrating it is that there is a complete lack of urgency from support. A $1000 doesn’t seem that bad when considering the amount of time I have wasted over trying to do the simplest things. I shouldn’t have to download a folder to find out the files aren’t there or that it’s an old version.
Click to expand...

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of accessible firmware history and version information on our site. We're actively working on making this information readily available to users. Could you please DM the details of the distributor support team you found unsatisfactory? Your feedback will help us improve support services.
 
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