Traviss224
New Member
- Joined
- Jun 25, 2022
- Messages
- 295
This has got to be the worst company I have dealt with.
I received my batteries around the 18th of December. I couldn’t get them to work on my Growatt. I contact SS for them to tell me that the 48v EG4 waterproof batteries are dangerous, doesn’t recommend using them with my Growatt system. Tech support tells me to contact customer support to get a return started etc. I deal with them about sending me new batteries. On the 21st or 22nd I speak to someone and they tell me new batteries are on the way and to return my old one. I speak to someone else and they tell me that they can’t send new batteries until the old one are returned. I then find out that I need to deal with the resolution department. The resolution department doesn’t talk on the phone and only communicates via email. This is ridiculous. I speak to another person on the phone for an update and told that they need a picture of the batteries. On the 27th I get a return form to fill out. 1/5 my batteries get picked up.
1/8 I contact to pay for the difference between my return batteries cost and the eg4 power wall. I was told last week or so by Weston that it was going to be a $300 difference. Now today I get a quote that is about a $900 difference. I am currently waiting for a call back. In addition today I get told that it takes about a week to get the return process done after they get to the dock. And then another few days to process to get a new battery sent out. We are looking at close to February before I get a new battery.
@SignatureSolarJess returned my email very quickly. I wish the rest of SS was the same way.
Luckily the person I sold my old batteries to was ok with me using them to have power.
Never again will I do business with them.
AND WHY WOULD YOU SELL A BATTERY THAT SAYS FOR OFFGRID USE IF TECH SUPPORT SAYS ITS DANGEROUS AND YOU SHOULD NOT USE IT FOR THAT.
@SignatureSolarJames @SignatureSolarPeyton
I received my batteries around the 18th of December. I couldn’t get them to work on my Growatt. I contact SS for them to tell me that the 48v EG4 waterproof batteries are dangerous, doesn’t recommend using them with my Growatt system. Tech support tells me to contact customer support to get a return started etc. I deal with them about sending me new batteries. On the 21st or 22nd I speak to someone and they tell me new batteries are on the way and to return my old one. I speak to someone else and they tell me that they can’t send new batteries until the old one are returned. I then find out that I need to deal with the resolution department. The resolution department doesn’t talk on the phone and only communicates via email. This is ridiculous. I speak to another person on the phone for an update and told that they need a picture of the batteries. On the 27th I get a return form to fill out. 1/5 my batteries get picked up.
1/8 I contact to pay for the difference between my return batteries cost and the eg4 power wall. I was told last week or so by Weston that it was going to be a $300 difference. Now today I get a quote that is about a $900 difference. I am currently waiting for a call back. In addition today I get told that it takes about a week to get the return process done after they get to the dock. And then another few days to process to get a new battery sent out. We are looking at close to February before I get a new battery.
@SignatureSolarJess returned my email very quickly. I wish the rest of SS was the same way.
Luckily the person I sold my old batteries to was ok with me using them to have power.
Never again will I do business with them.
AND WHY WOULD YOU SELL A BATTERY THAT SAYS FOR OFFGRID USE IF TECH SUPPORT SAYS ITS DANGEROUS AND YOU SHOULD NOT USE IT FOR THAT.
@SignatureSolarJames @SignatureSolarPeyton
