Daddy Tanuki
Solar Wizard
You realize that to them every day is a new day - if they have time during the day to answer your questions and emails then so be it -- but otherwise I honestly believe that at 0001 hours daily they literally wipe the email and phone slate clean and start each new day fresh...
Someone should do a poll asking - have you (a regular person - not someone with 100K followers) ever called SS or emailed SS and got a reply within 24hours? or at all??
I know that what I am about to say is going to not sound logical -- but you have to think of it from a money making point of view and not a customer service point of view ...
From a business perspective SS is smart ... selling brings in money -- customer service doesn't ... having an employee spend time doing customer service instead of selling actually loses them money -- 99% of the people that have bought something from SS is not going to be in the market for anything new any time soon anyway - so why would they waste time, labour and money trying to fix issues when that is not going to change their PROFIT bottom-line.
yep emailed them prior to the black friday sale about the chargeverter and shipping. Got one email back after the sale. they did not answer the question so asked it again and crickets...