Gavin Stone
Solar Addict
I would jump at the 18kpv if you have an opportunity. It’s just awesome. But I’ll let some others add their 2 cents.
My EG4 6500EX Exploded on restart!!!!!
- Thread starter xtrorion
- Start date
Quattrohead
Solar Wizard
Absolutely take the trade in offer on the 18K.
Any piece of electronics that goes flash bang loud enough to wake up the neighbors is obviously toast ?
Any piece of electronics that goes flash bang loud enough to wake up the neighbors is obviously toast ?
42OhmsPA
What's in a title?
Make sure the time and date are correct in SA and the inverter... This had me all screwed up when I overloaded my voltronic...
xtrorion
New Member
Still waiting for Signature Solar response
B-Mod
Solar Enthusiast
Don't wait keep trying.
xtrorion
New Member
email is not working, I assume you mean by calling them? Anyway to get support in this Forum?
B-Mod
Solar Enthusiast
Calling is probably fastest. There are a few SS guys on here. James, Ben, and probably a few others.
Daddy Tanuki
Solar Wizard
skipping all the drama... buy a victron, a midnight solar, a magnum, a morningstar, a Schneider, a xtant (however you spell it) etc. everybody with these chinese inverters encounters problems and its one post after another trying to figure out why you have no power. buy a top tier and be done with it. you waste more time and money trying to figure out why a 1200 USD inverter does not stack up against a 2400 USD inverter of the same rating...
xtrorion
New Member
Well, I hear what you are saying but if you think you can buy a victron system with split phase and a capacity of 13kw for $4800, please provide the link!!!!! and I will spring for the MPPT!
PreppenWolf
Solar Addict
- Joined
- Oct 10, 2022
- Messages
- 932
xtrorion
New Member
HELP!!!!! SOS!!!!
Quattrohead
Solar Wizard
Just talk to sales instead and tell them you want to take advantage of their trade in/credit offer, you'll probably get a faster resolution with sales than support unfortunately.
Daddy Tanuki
Solar Wizard
prices i quoted were averages from about 5 or 6 years ago. i understand that prices have all skyrocketed, even the chinesium inverters have went up. but you would think that if its really that important you would simply go with the quality route to begin with. buyers remorse for low priced items is just as real as buyers remorse for high priced items... the difference is when you pay a lot you expect a lot and the companies in order to justify their hgiher costs do a lot.
Um… you have positive on the left on the left inverter, and positive on the right on the right inverter… at lease the red and black cables are reversed…
RV10flyer
Solar Wizard
- Joined
- Mar 8, 2021
- Messages
- 1,198
I’ve been running two SolArk12K’s for a year and a half totally off grid- 17 MWh produced last year alone. Other than minor glitches, mostly my fault, they have left me without power about three or four times for two minutes each. Had one doa dongle. SA made it right quickly.
Our pizpoor power co left us without power at least 5-7 days per year, plus charged us for about 500 kWh a month more than what we are using with SolArks, then added a bunch of taxes on top of that.
I decided to buy two 6500ex’s for my shop, just for comparison purposes. SS sent me one, then tried to say they sent me the other one, but did not. The other small box was circuit breakers, but shipping had put the weight down as if that little box could hold a 6500ex. Needless to say, that was my first and last purchase from SS. I tested them both okay when I received them. Just getting that install finished and ready for start up very soon.
If I have any major issues I will either order Victron or more SolArks and have them swapped out in a week. Then I’ll send the 6500ex in for repair and keep as a third system. I don’t want issues with my power and if I do, I wanna company that’s gonna stand behind their products and not give me the runaround or try to blame me for their low quality junk that they sell.
RV10flyer
Solar Wizard
- Joined
- Mar 8, 2021
- Messages
- 1,198
They both look correct to me, pos is on the left. Same as mine.
Yup, the angle of the picture made it appear that way.
My mistake.
xtrorion
New Member
Thanks to this forum, this issue got attention with signature solar and I now have an appointment with a support person. Hopefully it will be roses? and rainbows ? from here . Yes, there are some issues with support, but I have to believe they do have people that are trying and perhaps just over loaded...(benefit of the doubt). I will give an honest assessment on how this goes.
. Yes, there are some issues with support, but I have to believe they do have people that are trying and perhaps just over loaded...(benefit of the doubt). I will give an honest assessment on how this goes.
xtrorion
New Member
So, on Aug 9th, I received an email from a SS tech to schedule an investigative/trouble shooting session. He was very accommodating of my schedule, and we set it up for Thursday afternoon Aug 10th. In advance, I shared my post. When we meet, he had a few more questions, but mostly because there were some changes since the post with Inverter 2. I shared honestly all the info I had, including that as of that day, I got inverter 2 back working even with the grid power hooked back up (no idea why, or how, but it was indeed working again). I also shared my experience with the setting changing on there own, and being unable to be changed by me on both inverters, including inverter 2 trying to get it back in stand alone mode (I was succesful on night 4). The error 5 I was getting was no longer duplicatable after it had been running on solar and battery only for the past week. (I had inconsistency, but that is a fact I shared). He agreed Inverter 1 was fried.....and escalated that the past issues with the now working inverter 2 to his management team. This was fair, since it was now working...I get it. What I received later that evening was a letter from the Resolution team confirming they are returning both inverters. I know this is a form letter, so I don't mind sharing.
Hello,
My name is Chris, and I am a Resolution Specialist at Signature Solar. Thank you for your time and patience throughout this process! Our team has reviewed your ticket information and we see that you're experiencing issues with your 2x EG4 6.5kW Off-Grid Inverter | 6500EX-48 | 6500W Output | 8000W PV Input | 500V VOC Input | UL 1741 Certified | All in One Solar Inverter. We would like to return these inverters to our facility for further testing and provide replacements.
Your ticket information has been forwarded to our RMA team so they may begin their next steps in the return process. Please ensure that all the cables and components that came with the unit are returned with the unit. Additional charges may be applied if all original components/cables are not returned. The RMA team will reach out via email with return shipping information. This information may be lost in your spam or junk folder if not in your inbox. Please let us know once the units are shipped. Once we receive and process the units, we will ship the replacement right away! Please let us know if you have any questions and thank you very much for your support!
--
Resolution Team
Signature Solar LLC
1130 Como St South
Sulphur Springs, TX 75482
903-441-2090
Other than the initial lack of response, I don't think I can expect any more thus far. I will let everyone know how it goes with the Resolution Team and if there are any opportunities to upgrade.....
Hello,
My name is Chris, and I am a Resolution Specialist at Signature Solar. Thank you for your time and patience throughout this process! Our team has reviewed your ticket information and we see that you're experiencing issues with your 2x EG4 6.5kW Off-Grid Inverter | 6500EX-48 | 6500W Output | 8000W PV Input | 500V VOC Input | UL 1741 Certified | All in One Solar Inverter. We would like to return these inverters to our facility for further testing and provide replacements.
Your ticket information has been forwarded to our RMA team so they may begin their next steps in the return process. Please ensure that all the cables and components that came with the unit are returned with the unit. Additional charges may be applied if all original components/cables are not returned. The RMA team will reach out via email with return shipping information. This information may be lost in your spam or junk folder if not in your inbox. Please let us know once the units are shipped. Once we receive and process the units, we will ship the replacement right away! Please let us know if you have any questions and thank you very much for your support!
--
Resolution Team
Signature Solar LLC
1130 Como St South
Sulphur Springs, TX 75482
903-441-2090
Other than the initial lack of response, I don't think I can expect any more thus far. I will let everyone know how it goes with the Resolution Team and if there are any opportunities to upgrade.....
RV10flyer
Solar Wizard
- Joined
- Mar 8, 2021
- Messages
- 1,198
I waited 5-6 minutes for Nick today. My only time calling tech support. He answered my question quickly about Setting #28. Hooked up some PV, so that it would remain in Standby mode, made the change and now it’s producing 240V instead of 207V. Very nice to see they have been working on tech support and customer service! I may actually buy something again someday.
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