Good evening
@Bricktop !
Looking at the internal sampling, there are some really weird readings coming off of the DC input.
This is the battery readings from yesterday. The battery readings show 141v at the highest, but should be showing around 520-580v since the sample is taken after the boost.
This is the same sample reading from the day before.
Last night they ran from 100% soc to 68% and stopped. I got temperature over range and they been working since.
Did anything odd happen around 8-10pm on 4/09 other than the over temp?
It shows the battery drop down to absolute 0, and that would be the time that the issue started occuring, based off the event history.
I would be willing to bet, that if you opened up BMS Tools, and checked the alarm on the batteries, that they would show a Short is what is causing the battery errors. One way to double check that is to disconnect the battery connections from the inverter, and see if the alarm light persists. You will want to make sure that you open up the battery breaker on the inverter and the battery before doing so, and then power the battery back up with no connections being made to it.
Are you saying to just disconnect communication wire from master battery to inverter? Or disconnect battery to battery?
Also not surprised at all (sadly) I was told I’d be called back in half hour at 4:30 yesterday and wasn’t. Seeing as they did same thing when they couldn’t figure out my ac couple issue. Guess that’s the tactic they use when they want to get off the phone. After spending $8k+ on two power pros, boxes, wires and $5,500 or whatever on 18k pv, it would be nice to have some reliable tech support that could actually fix issues. Or be honest when they can’t. Because I didn’t do things I needed to waiting for a call back. It’s a part time job trying to diagnose and fix my own system. It turns into a full time job when also waiting on hold and all the phone time. Glad I didn’t put in an order for the third power pro I was going to buy.
I sinceraly apologize, I have a small team that man the phones, and when they ring, we answer as many as we can. In fact, not that long ago we didn't have a support team at all. We are still trying to build a support team at the moment, but that takes people who know the systems, training, and processes in place to handle all of this. We are in the process of building all of this now, but customers still need help, so we are trying to help in everyway that we can. Please bare with us as we develop this team. That being said, if you were told that you were going to recieve a call back, you should have gotten a call back, and I will speak with my team about that since that's not something I want to see happen again.
If you would send me a DM, I would be glad to speak with you about your experience and also figure out what is going on with the inverter, as I do not believe that the batteries are the issue here.