Travis_signaturesolar
New Member
Hello Traviss224,I want to be clear that the safety thing came from SS not EG4. EG4 engineer said it was a safe and good battery.
Nothing hooked up to a battery, touching a metal terminal arcing. Negative not connected. Positive wire not connected to anyth and it arcs when touching the positive to put The screw in.
I sincerely apologize for the misinformation and communication during this issue you were having. I would like to say that as an employee at Signature Solar we are fully aligned with what Eg4 and Jarrett have stated saying this is NOT a dangerous battery. I will make sure that the tech support team is informed of this as well. Again, I apologize for this and will make sure personally to review the calls and address the tech support team. Additionally, I will work together with Jessica tomorrow to ensure we get you a proper resolution.