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[Mattb4]

I understand what will is talking about.

The “arc” “spark” to the ring didn’t leave a mark. The touching of the bolt head with a cable not hooked to anything did.

Maybe the bms is shorted?

This was likely a static electrical discharge that your wife experienced. The other arc is caused by the transfer of power (such as filling a capacitor) on the item being connected to the battery. So you have two entirely separate events.

More of a concern is your interaction with SS. They seem to shoot themselves in the foot when it comes to CS. There is nothing worse than having one person promise something to have another say (or even the same person at a later date) something else.

 

[Dave911]

I’ll have admin delete it before then. It’s obvious that you can’t create a post without it derailing to bs. It will be deleted tomorrow if SS resolves the issue and sends me batteries at the cost they said. And not two weeks from now.

Please let this play out entirely. Its common to have misunderstandings when things go wrong.
Its good for others to know how SS resolves issues, or not. SS needs a chance to fix this.
Can you tell us why you need to return the original batteries? Do they not function? That's not clear.

SS resolution group: Its common to talk to customers and then followup with an email confirming the conversation. Refusing to talk to customers is a defensive position. Do you need to defend yourself from your valued customers? No. Try being proactive. If you had phoned the customer proactively, this situation would not be posted on this Forum.

 

[Checkthisout]

Please let this play out entirely. Its common to have misunderstandings when things go wrong.
Its good for others to know how SS resolves issues, or not. SS needs a chance to fix this.
Can you tell us why you need to return the original batteries? Do they not function? That's not clear.

SS resolution group: Its common to talk to customers and then followup with an email confirming the conversation. Refusing to talk to customers is a defensive position. Do you need to defend yourself from your valued customers? No. Try being proactive. If you had phoned the customer proactively, this situation would not be posted on this Forum.

The "customer engagement specialists" lack the technical skills and probably have to let someone who does know what's going on while that person is already dealing with myriad other problems.

This is always a problem in organizations that rebadge stuff made elsewhere.

There might be 2 people that actually know and can troubleshoot.

 

[Zapper77]

Please let this play out entirely. Its common to have misunderstandings when things go wrong.
Its good for others to know how SS resolves issues, or not. SS needs a chance to fix this.
Can you tell us why you need to return the original batteries? Do they not function? That's not clear.

SS resolution group: Its common to talk to customers and then followup with an email confirming the conversation. Refusing to talk to customers is a defensive position. Do you need to defend yourself from your valued customers? No. Try being proactive. If you had phoned the customer proactively, this situation would not be posted on this Forum.

Go read page two.

 

[Dave911]

Go read page two.

I didn't miss anything before. What's your point?

 

[Traviss224]

I haven’t gotten a phone call today. Travis SS message and said he would have Weston call me. Well here it is 1830 hours and nothing yet.


I have went with current connected.

 

[Traviss224]

 

[Dave911]

Weird. Travis was chatting with you last night and yet nothing really happened today?
Are the other batteries in stock? Perhaps not.

 

[Traviss224]

Time stamps up to 2 something today. Weston was gonna send lutes over last week, never did. Was going to review his phone yesterday and call me back. Never did… see the common thing here. No call backs

 

[Mike C 901]

Following all of this closely since I am in the market for building a system. I can’t comment one way or the other since I am new and have never purchased anything from them but it certainly makes one wonder.

 

[Traviss224]

I think it’s a good company. They have the ability to make a lot of money on people like us. However they have some weak links in the chain and anyone who has been part of a team knows the team is only as strong as the weakest link.

 

[Mike C 901]

I think it’s a good company. They have the ability to make a lot of money on people like us. However they have some weak links in the chain and anyone who has been part of a team knows the team is only as strong as the weakest link.

Hopefully they’ll get everything resolved for you. I do know if someone in a position of authority in a company comments in a public forum, they have to be aware of the issue. If they delegate having someone contact you and they don’t, then either the ball got dropped and that should be dealt with, or they should escalate the matter and handle it personally. Just my thoughts as someone who has owned a small business before.

 

[Traviss224]

I understand. I to own a business. Not a big business but I handle every call myself. I refuse to get any bigger to a point where I have to pay someone to handle my calls. An hourly employee is there to make 8 hours and go home.

 

[Mike C 901]

Any further updates?

 

[Traviss224]

This was the last thing I heard from Travis at SS.

 

[JWLV]

I'd just like to point out that private messages are intended to be private.

I do not have any bias towards SS (except the one and only support email I've ever sent to them a month ago went completely ignored). But I wouldn't like it if my private messages to someone here was posted publicly.

 

[Bluedog225]

I agree with you on private messages between individuals. I may have a different opinion on Customer Service support emails.

 

[Traviss224]

We obviously live in a world where nothing is private anymore. There was nothing in that PM that needed to be private. I sent him a message there to not clog up this post.

 

[HighDesertOffgrid]

I agree with you on private messages between individuals. I may have a different opinion on Customer Service support emails.

Agreed. Representatives of public companies should expect no privacy. I have no issues with SS either, but from the seemingly endless supply of those who do, I doubt I ever will.

 

[Traviss224]

I agree with you on private messages between individuals. I may have a different opinion on Customer Service support emails.

I believe that this is kind of the new customer service. They are more the customer service for their company on the forum.